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Terms and Conditions

Payment
We accept credit card payment. Visa, MasterCard and American Express. If you are shopping from anywhere outside Canada, when you place your order, your credit card company will convert the transaction from Canadian dollars to your own currency.

Warranty
All Yamaha Genuine parts have a Manufacturer's 30 day warranty. All Yamaha Genuine Accessories have a Manufacturer’s 90 day warranty.

Delivery Schedule
We will process your order promptly. We will send your order to you within 7-10 days on most regular items. You will be provided a tracking number by email when you order is processed on our web site. In the case of Purolator, Xpresspost UPS or Fedex, with your tracking number in hand; you can track the order yourself using these links.
      www.purolator.com
      www.xpresspost.com
      www.ups.com
      www.fedex.ca

Shipping charges can be viewed after adding items to the shopping cart and before making payment. Shipping charges are based on items purchased and final destination.

These orders will be shipped by the most economical method, Express post small packets. Unfortunately we are unable to supply a tracking number with this type of shipment.

Shipments over 25 lbs may be subject to an increased rate. Rates for overseas shipments are available upon request. Any customs, duties, tariffs or other fees are the responsibility of the customer.
We cannot however forecast uncontrollable circumstances such as Labour strikes, power failures,or poor weather conditions,etc

Oversize and Weight Surcharges
It is our aim to be as fair as possible in our shipping charges. Unfortunately some heavier or oversize items do carry additional shipping charges, items shipped in this manner are subject to Oversize and/or Weight surcharges. Such items are Yamalube and some Generators as well as some large items such as ATV fenders, etc. If you suspect that the items you are ordering may fall into these categories please feel free to email us so we can clarify additional shipping charges if any, that may apply.

Back Orders
If your item is not in stock, you will be notified by Email if your item is back ordered. You will be given an Estimated time of arrival, you can then decide if you wish to leave your items on backorder or cancel the order.

Tax Charges
For all orders made in the province of Ontario, Canada 5% GST and 8% PST tax will be applied , to all Canadian orders outside of Ontario 5% GST only will be applied. All other orders outside of Canada are tax exempted. Please note that your local Customs office may apply Duty to your order, please check with them for any additional charges.

Returns policy
No returns on electrical items. No returns on special order parts.
No goods may be returned without our permission. Returns will be subject to a 25% restocking. All credit card refunds will be subject to a bank transaction fee.

Warranty Exchange: Item will be subject to inspection, and if valid defect, exchange will be granted.
Clearance items: No refunds on clearance items. All clearance sales are final.
All returns must be shipped back in a secure package, box or envelope shipping charges to be paid by the customer. Items that do not meet these requirements will be refused.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Always look for the locked padlock on the bottom of your screen, this tells you your information is secure, thank you for shopping YamahaGenuineParts.com

 

 
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